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First Rescue - Case study
Supporting 50 Businesses on Their Tōtika Journey
First Rescue, a division of AMI, provides critical roadside and pick-up services across New Zealand.
As an organisation deeply committed to operational excellence and safety, First Rescue sought to elevate their health and safety standards by ensuring their top 50 service providers achieved Tōtika certification.
This initiative demonstrates their dedication to creating a safer, more reliable service network while meeting the highest standards of compliance.
To achieve this ambitious goal, First Rescue partnered with Advanced Safety, New Zealand’s leading health and safety consultancy.
With extensive experience and a long-standing Premium Partnership with Safe365, Advanced Safety was the ideal choice to guide this journey.
About First Rescue
First Rescue is a people focused organisation, prioritising the welfare and safety of their customers on the road.
They ensure safe and effective management of individuals and property. They use highly developed technology that means we can deliver our services to anyone, any time and anywhere. As a team of motivated, experienced and skilled professionals, they work to deliver efficient and effective solutions for any situation that may occur on the road.
As people just like you, they understand the stress that roadside or property incidents can create, so their job is to help you and take care of the situation so you can focus on what is important.
The Challenges
The key challenges in this project included:
Onboarding 50 diverse service providers onto the Safe365 Contractor Connect and Qualify365 platform.
Ensuring consistent engagement and understanding of Tōtika requirements among providers with varying levels of health and safety maturity.
Supporting providers through the compliance journey while maintaining their operational efficiency.
Demonstrating a collective commitment to health and safety excellence across all stakeholders.
Our solutions
Advanced Safety applied a structured and collaborative approach to address these challenges:
Tailored Onboarding Process:
Each service provider was introduced to the Safe365 Contractor Connect and Qualify365 platform through personalised onboarding sessions. These sessions focused on simplifying the Tōtika requirements and providing step-by-step guidance.Ongoing Support and Communication:
Regular check-ins and open lines of communication ensured service providers remained engaged throughout the process. Advanced Safety’s expert team was available to address queries and provide actionable advice at every stage.Risk Profiling and Improvement Plans:
Advanced Safety utilised Safe365’s tools to assess each provider’s current health and safety practices. Based on these assessments, tailored improvement plans were developed to help providers meet Tōtika standards efficiently.Collaborative Milestone Tracking:
Advanced Safety worked closely with First Rescue to monitor progress and celebrate milestones. This collaborative approach kept all parties motivated and aligned with the project’s objectives.
The Outcomes So Far
Through this partnership, First Rescue are beginning to achieve remarkable results:
Service providers are beginning to be successfully on-boarded onto the Safe365 Contractor Connect and Qualify365 platform (the first 10 and counting...).
Providers are demonstrating measurable improvements in their health and safety practices, and achieving Tōtika certification.
First Rescue are reinforcing its reputation as a leader in health and safety excellence within the roadside assistance industry.
Why Advanced Safety?
As Premium Partners with Safe365 since 2017, Advanced Safety brought unparalleled expertise and a deep understanding of the Qualify365 platform to this project. Their hands-on approach, combined with a proven track record of supporting businesses on their Tōtika journey, is ensuring the success of First Rescue’s initiative.
Looking Ahead With Tōtika certification now well underway, First Rescue’s service providers are becoming better equipped to deliver safe, reliable roadside assistance to New Zealanders. This partnership not only strengthens First Rescue’s operational framework but also sets a new benchmark for health and safety excellence in the industry.
Need Support with Your Tōtika Journey? If you’re looking to elevate your health and safety standards, Advanced Safety is here to help. Contact us today to learn more about our tailored solutions for achieving Tōtika certification.
021 194 3437
